info@affinityaccountingsolutions.com.au
1st Floor Suite 9
86 High Street
Berwick, VIC 3806
TASA Disclosure Statement
As a Tax Agent , our work for you is performed in accordance with the Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you:
If you have a complaint about our services, please contact us directly at info@affinityaccountingsolutions.com.au. We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days. If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using the link listed above. The TPB will send you an email to acknowledge the receipt of your complaint will review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.